Frequently Asked Questions
Everything you need to know about your Lumene beauty experience.
Are Lumene products suitable for sensitive skin?
Yes, many of our products are specifically formulated for sensitive skin. We prioritize natural, soothing ingredients and conduct rigorous dermatological testing to ensure compatibility.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your delivery's progress.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Do you test your products on animals?
No, Lumene is committed to cruelty-free beauty. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary depending on the destination and customs processing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.