Returns & Exchanges

At Lumene, we want you to be completely satisfied with your Nordic-inspired beauty products. If you are not happy with your purchase, you can return any unused and unopened items within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all seals are intact to qualify for a refund.

• 3.
  Ship the Items

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned products, we will issue a refund to your original payment method within 5-7 business days.